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FAQ's
How long does it take to ship my order?
Any products purchased within the business hours will be shipped out on the next working day.
Products purchased after business hours will be shipped out on the second working day.
How long will it take to receive your order once dropped off at the post office?
Shipping time within West Malaysia : 3-5 working days
Shipping time within East Malaysia : 5-9 working days
Shipping time outside Malaysia : 7-14 working days
Working days : Monday – Friday (9 am to 6 pm)
Most likely the packages will be delivered on time, however it also depends on the weather conditions and other external factors. Kindly look through the tracking information for an accurate date of delivery.
Is my product returnable?
Yes if it satisfies the return policy criteria, it is returnable. Please read through the return policy guidelines to understand more. Click here for step by step instructions.
Is my product exchangeable?
Yes if it satisfies the exchange policy criteria, it is exchangeable. Please read through the exchange policy guidelines to understand more. Click here for step by step instructions.
Is my product refundable?
Yes if it satisfies the refund policy criteria, it is refundable. Please read through the refund policy guidelines to understand more. Click here for step by step instructions.
Can I get my money back upon returning my product?
Yes we will return back your money as store credit in your e-wallet to be used for your next purchase.
Can I get my shipment on time?
Most likely you will get the shipment on time. Occasionally, delays can happen due to factors beyond our control.
Are there any additional fees for international orders?
Any custom fees, taxes or tariffs on the international orders should be barred by the customers themselves. All the above mentioned fees are set by your country and are collected at the time of delivery. For the specific details please check with your local customs office.
Can I cancel my order ?
If you wish to cancel your order, please notify us within 1 hour of placing an order. We will try our best to accommodate your request. However, once your package is shipped, any modification request is not possible.
Therefore we encourage you to review your order carefully before placing an order.